Privacy notice

The Pancake House runs this website. This notice says what we collect when you use it, why, and what you can ask of us.

What we collect

  • When you order: your name, your phone number, the delivery address if you want delivery, and what you ordered.
  • When you book a table: your name, phone number, the day, time and number of people, and any note.
  • When you review a meal: your scores and comment, and your name only if you write it.
  • When you pay by M-Pesa: Safaricom tells us whether the payment went through, the amount and the M-Pesa receipt number. We never see your M-Pesa PIN.

Why

Only to do what you asked: prepare and hand over or deliver your order, take the payment, call you if something about the order changes, confirm a booking or answer an enquiry. We do not sell your details or use them for advertising.

Who sees them

  • Our staff who handle your order, booking or enquiry.
  • The rider, for a delivery: your name, phone number and address.
  • Safaricom, to send the M-Pesa prompt to your phone.

Cookies and this phone

We use only what the site needs to work: a session cookie that protects the forms, and a cookie that lets this phone show the orders you placed from it, and your order list (the cart) kept on the phone until you send it. No advertising or tracking cookies. If you switch the site to dark, that choice is kept on your phone.

How long we keep them

Order and payment records are kept as long as tax and accounting rules require. Bookings and enquiries are kept as long as they are useful to serve you, then removed or made anonymous.

Your rights

You may ask to see the details we hold about you, to correct them, or to have them deleted where the law allows. Ask us using the contacts below. If you are not satisfied, you may complain to the Office of the Data Protection Commissioner.

Contact

The Pancake House, Kuku Ranch, Manzini, Turbo. 0790 719 721

Photo credits

Some photos on this site are illustrations from free photo libraries, used under their licences, until our own photos are ready:

  • 2 Boiled Eggs: Infrogmation of New Orleans, CC BY 2.0 (Wikimedia Commons)
  • 2 Sausages: JIP, CC BY-SA 4.0 (Wikimedia Commons)
  • Americano: Friedrich Haag, CC BY-SA 4.0 (Wikimedia Commons)
  • Asian Stir-Fry Veggie Wrap: Takeaway, CC BY-SA 3.0 (Wikimedia Commons)
  • Bacon Pancake Taco: Linux rules, Windows drools, Public domain (Wikimedia Commons)
  • Banana Peanut Butter Smoothie: Shixart1985, CC BY 2.0 (Wikimedia Commons)
  • Banana Walnut Pancakes: Midori, CC BY 3.0 (Wikimedia Commons)
  • BBQ Ribs & Pancake Platter: Linux rules, Windows drools, Public domain (Wikimedia Commons)
  • Beef Wrap: Takeaway, CC BY-SA 3.0 (Wikimedia Commons)
  • Black Coffee: Friedrich Haag, CC BY-SA 4.0 (Wikimedia Commons)
  • Blueberry Double Pancakes: Andy Li, CC0 (Wikimedia Commons)
  • Blueberry Shake: Vyacheslav Argenberg, CC BY 4.0 (Wikimedia Commons)
  • Burger: Linux rules, Windows drools, Public domain (Wikimedia Commons)
  • Butter & Milk Pancakes: Andy Li, CC0 (Wikimedia Commons)
  • Cappuccino: TricksterWildcat, CC BY-SA 4.0 (Wikimedia Commons)
  • Caramel Apple Crisp: SpartacksCompatriot, CC BY-SA 3.0 (Wikimedia Commons)
  • Caramel coffee syrup: Onpuichunsen, CC BY-SA 3.0 (Wikimedia Commons)
  • Caramel Macchiato: Peachyeung316, CC BY-SA 4.0 (Wikimedia Commons)
  • Caramel Shake: Vyacheslav Argenberg, CC BY 4.0 (Wikimedia Commons)
  • Chicken Pie: Grendelkhan, CC BY-SA 4.0 (Wikimedia Commons)
  • Chicken Wrap: Takeaway, CC BY-SA 3.0 (Wikimedia Commons)
  • Chips: Linux rules, Windows drools, Public domain (Wikimedia Commons)
  • Chocolate Chip Pancakes: SpartacksCompatriot, CC BY-SA 3.0 (Wikimedia Commons)
  • Chocolate Chip Pancakes Deluxe: SpartacksCompatriot, CC BY-SA 3.0 (Wikimedia Commons)
  • Chocolate Shake: Vyacheslav Argenberg, CC BY 4.0 (Wikimedia Commons)
  • Cinderella: Misaochaaan, CC BY-SA 3.0 (Wikimedia Commons)
  • Cinnamon Pancakes: SpartacksCompatriot, CC BY-SA 3.0 (Wikimedia Commons)
  • Cinnamon Roll: Horacio Cambeiro, CC BY-SA 3.0 (Wikimedia Commons)
  • Classic Black Tea: AntanO, CC BY-SA 4.0 (Wikimedia Commons)
  • Classic Veggie Breakfast Wrap: Takeaway, CC BY-SA 3.0 (Wikimedia Commons)
  • Cloud Nine Fluffs: Kari Sullivan from Austin, TX, CC BY 2.0 (Wikimedia Commons)
  • Cold Dawa: USDAgov, Public domain (Wikimedia Commons)
  • Croissant: Horacio Cambeiro, CC BY-SA 3.0 (Wikimedia Commons)
  • Doughnut: Horacio Cambeiro, CC BY-SA 3.0 (Wikimedia Commons)
  • Espresso: Friedrich Haag, CC BY-SA 4.0 (Wikimedia Commons)
  • Fish & Cream Pancake Plate: Sergey A. Demidov, CC BY 4.0 (Wikimedia Commons)
  • French Toast (2 slices): Infrogmation of New Orleans, CC BY 2.0 (Wikimedia Commons)
  • Fruit bowl: dnm, CC BY-SA 3.0 (Wikimedia Commons)
  • Fruit Salad: dnm, CC BY-SA 3.0 (Wikimedia Commons)
  • Full chicken: Infrogmation of New Orleans, CC BY-SA 4.0 (Wikimedia Commons)
  • Glass of Milk: Vyacheslav Argenberg, CC BY 4.0 (Wikimedia Commons)
  • Green Tea with Lemon: AntanO, CC BY-SA 4.0 (Wikimedia Commons)
  • Half chicken: Infrogmation of New Orleans, CC BY-SA 4.0 (Wikimedia Commons)
  • Hazelnut syrup: Onpuichunsen, CC BY-SA 3.0 (Wikimedia Commons)
  • Hot Chocolate: TricksterWildcat, CC BY-SA 4.0 (Wikimedia Commons)
  • Hot Dawa: AntanO, CC BY-SA 4.0 (Wikimedia Commons)
  • House Coffee: Friedrich Haag, CC BY-SA 4.0 (Wikimedia Commons)
  • Ice Coffee: Tony Webster, CC BY 2.0 (Wikimedia Commons)
  • Ice cream scoop: Mitchellhobbs, CC BY-SA 4.0 (Wikimedia Commons)
  • Irish Coffee: jules / stone soup, CC BY 2.0 (Wikimedia Commons)
  • Juice: U.S. Department of Agriculture, Public domain (Wikimedia Commons)
  • Kuku Ranch Special: Infrogmation of New Orleans, CC BY-SA 4.0 (Wikimedia Commons)
  • Latte: Peachyeung316, CC BY-SA 4.0 (Wikimedia Commons)
  • Lemon & Mint Tea: AntanO, CC BY-SA 4.0 (Wikimedia Commons)
  • Lemoned: Misaochaaan, CC BY-SA 3.0 (Wikimedia Commons)
  • Mango Dawa: AntanO, CC BY-SA 4.0 (Wikimedia Commons)
  • Mango Madness: Vyacheslav Argenberg, CC BY 4.0 (Wikimedia Commons)
  • Mango Smoothie: Shixart1985, CC BY 2.0 (Wikimedia Commons)
  • Masala Tea: Miansari66, Public domain (Wikimedia Commons)
  • Meat Pie: Grendelkhan, CC BY-SA 4.0 (Wikimedia Commons)
  • Mint Shake: Vyacheslav Argenberg, CC BY 4.0 (Wikimedia Commons)
  • Mixed Tea (Milk Tea): AntanO, CC BY-SA 4.0 (Wikimedia Commons)
  • Mocha: TricksterWildcat, CC BY-SA 4.0 (Wikimedia Commons)
  • Mocha Shake: Vyacheslav Argenberg, CC BY 4.0 (Wikimedia Commons)
  • Mojito: Misaochaaan, CC BY-SA 3.0 (Wikimedia Commons)
  • Muffin: Horacio Cambeiro, CC BY-SA 3.0 (Wikimedia Commons)
  • Omelette: Infrogmation of New Orleans, CC BY 2.0 (Wikimedia Commons)
  • Orange Dawa: AntanO, CC BY-SA 4.0 (Wikimedia Commons)
  • Oreo Pancakes: SpartacksCompatriot, CC BY-SA 3.0 (Wikimedia Commons)
  • Oreo Shake: Vyacheslav Argenberg, CC BY 4.0 (Wikimedia Commons)
  • Pancake Burger Combo: Linux rules, Windows drools, Public domain (Wikimedia Commons)
  • Passion Fruit Smoothie: Shixart1985, CC BY 2.0 (Wikimedia Commons)
  • Quarter chicken: Infrogmation of New Orleans, CC BY-SA 4.0 (Wikimedia Commons)
  • Raspberry syrup: Onpuichunsen, CC BY-SA 3.0 (Wikimedia Commons)
  • Samosa: Vis M, CC BY-SA 4.0 (Wikimedia Commons)
  • Sausage Roll: Mike Peel, CC BY-SA 4.0 (Wikimedia Commons)
  • Scrambled Eggs: Infrogmation of New Orleans, CC BY 2.0 (Wikimedia Commons)
  • Soda: Manjeshwari poet mysore, CC BY-SA 4.0 (Wikimedia Commons)
  • Spicy Veggie Masala Wrap: Takeaway, CC BY-SA 3.0 (Wikimedia Commons)
  • Spinach & Feta Wrap: Takeaway, CC BY-SA 3.0 (Wikimedia Commons)
  • Steak & Pancake Brunch Plate: Acabashi, CC BY-SA 4.0 (Wikimedia Commons)
  • Strawberry & Lemon Tea: AntanO, CC BY-SA 4.0 (Wikimedia Commons)
  • Strawberry Banana Pancakes: Diana Jurca, CC BY-SA 4.0 (Wikimedia Commons)
  • Strawberry Cheesecake Pancakes: Diana Jurca, CC BY-SA 4.0 (Wikimedia Commons)
  • Strawberry Jam Dream: SpartacksCompatriot, CC BY-SA 3.0 (Wikimedia Commons)
  • Strawberry Shake: Vyacheslav Argenberg, CC BY 4.0 (Wikimedia Commons)
  • Strawberry Smoothie: Shixart1985, CC BY 2.0 (Wikimedia Commons)
  • Tea Scones: Horacio Cambeiro, CC BY-SA 3.0 (Wikimedia Commons)
  • The Elvis: SpartacksCompatriot, CC BY-SA 3.0 (Wikimedia Commons)
  • The Morning Beast: Acabashi, CC BY-SA 4.0 (Wikimedia Commons)
  • The Shepherd's Sunrise: Acabashi, CC BY-SA 4.0 (Wikimedia Commons)
  • Vanilla Dawa: AntanO, CC BY-SA 4.0 (Wikimedia Commons)
  • Vanilla Latte: Peachyeung316, CC BY-SA 4.0 (Wikimedia Commons)
  • Vanilla Shake: Vyacheslav Argenberg, CC BY 4.0 (Wikimedia Commons)
  • Vanilla syrup: Onpuichunsen, CC BY-SA 3.0 (Wikimedia Commons)
  • Vegetable Roll: Vis M, CC BY-SA 4.0 (Wikimedia Commons)
  • Vegetables Roll: Vis M, CC BY-SA 4.0 (Wikimedia Commons)
  • Veggie Lovers Pancake Plate: Mike Peel, CC BY-SA 4.0 (Wikimedia Commons)
  • Water: Dr Jean Fortunet, CC BY-SA 3.0 (Wikimedia Commons)
  • Whipped cream: Mx. Granger, CC0 (Wikimedia Commons)
  • Tables in a bright restaurant: Basile Morin, CC BY-SA 4.0 (Wikimedia Commons)
  • A stack of pancakes with berries: Herson Rodriguez hero, CC0 (Wikimedia Commons)
  • Tables ready for guests: Basile Morin, CC BY-SA 4.0 (Wikimedia Commons)